FAQs

Shipping and Delivery

When will I receive my order?

The estimated delivery time is determined by the type of the art and the destination.

Most packages are delivered to the US within 72 hours. Once we receive your package, we will immediately ship it through USPS to your destination.

We offer 2 shipping rates on all orders:
Standard Shipping:
Shipping is completely free for all orders within the US, and you receive your order between 8 to 19 days.

Shipping is completely free for all orders within Lebanon, and you receive your order between 19 to 30 days.
For international orders, we charge a 15$ fee on all products, and you receive your order within 19 to 30 days.

Express Shipping:
Express shipping costs 30$ for all orders within the US and you receive your order within 4 to 7 days.
For international orders (including Lebanon), express shipping costs 60$, and you receive your order within 10 to 20 days.

What type of packaging do you use?

The frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used to give the package additional sturdiness.

Canvas are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.

How do I track my order?

We will send you a tracking number associated with your order to your email as soon as your order ships.

How much will shipping cost?

For 18x12" Canvas:

Standard Shipping:
Shipping is completely free within the US.

Shipping is completely free within Lebanon.
For international orders, we charge a 15$ fee per canvas.

Express Shipping:
Express shipping costs 30$ within the US per canvas.
For international orders (including Lebanon), express shipping costs 60$ per canvas.

For 12x18" Posters:

Standard Shipping:

Shipping is completely free within the US.

Shipping is completely free within Lebanon.
For international orders, we charge a 15$ fee per poster.

Express Shipping:
Express shipping costs 30$ within the US per poster.
For international orders (including Lebanon), express shipping costs 60$ per poster.

For 12x18" Framed Posters:

Standard Shipping:

Shipping is completely free within the US.

Shipping is completely free within Lebanon.
For international orders, we charge a 23$ fee per framed poster.

Express Shipping:
Express shipping costs 35$ within the US per framed poster.
For international orders (including Lebanon), express shipping costs 63$ per framed poster.

Is my package insured?

We guarantee your satisfaction and we offer you a refund or a replacement if you were not satisfied with your order. Check our Refund Policy for more information.

Do you deliver to P.O Boxes?

We currently do not deliver to P.O Boxes.

Ordering

How do I choose a specific wall art?

We facilitated your wall art search in order to improve your experience in our art gallery by filtering our products into different collections.

Click on the Catalog button in the top menu which will redirect you to the complete list of our wall art. Inside the Catalog page, a Filter button is available that can filter the products based on your desired search.

We also included a "Shop by Color" and "Shop by Place" features on our Home Page and inside our Catalog which will assist you during your search and recommend to you wall art based on different features.

You can also visit our Gallery by clicking the Gallery button located at the top menu and looking for the name of the photo you like, then type the name in the search bar located in the top right menu. This will provide you with the different types of wall art available for this photo.

You can email us at info@amirstrings.com or chat with us through the chat button located in the bottom left corner if you have more inquiries about a specific product.

How do I place an order?

Add the item(s) you wish to order to the shopping cart by clicking the "Cart" icon located next to the thumbnail of the product, or by clicking on the "Add to Cart" button located inside the product's page. Once you're ready to complete your order, click on "Complete Checkout" button that is located in your shopping cart and follow the instructions.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diner's Club, ELO, PayPal, Google Pay, Apple Pay, Shopify Pay and soon we will be accepting Facebook Pay. We also offer a 4 equal installment payments for order between 50$ and 1000$ (including shipping and taxes) through Shop Pay Installments, thanks to Shopify Payments.

For orders in Lebanon only

For orders in Lebanon only, Cash on Delivery is accepted. You can pay in either LBP on the 1515L.L rate of one dollar, or you can pay in USD.

Can I cancel an order?

If your order hasn't shipped yet, you can request to cancel your order by emailing us at info@amirstrings.com

Is the image accurate?

Answer

Material

What type of wall art are your photos available on?

Our photos are currently placed on Stretched CanvasMatte Paper Posters, and Matte Paper Framed Posters.

What are the available sizes for the canvas?

The Stretched Canvas wall art is available in size 18x12" (45x30cm) only. We will be adding more wall arts with more variants soon.

What are the available sizes for the posters?

The posters and framed posters are available in 12x18" (30x45cm) only. We will be adding more wall arts with more variants soon.

Are all photos in your gallery available on canvas?

All photos (excluding the Retro Collection) are available on canvas.

Are all photos in your gallery available as posters and framed posters?

Only the Retro Collection is available on posters and framed posters. We will be adding more photos from our gallery on posters and framed posters.

Will the canvas be ready to hang?

The canvas includes a mounting kit inside the package

Will the posters and framed posters be ready to hang

For posters, there is no mounting kit included.

For framed posters, he frame and poster are delivered together. The poster is not mounted in the frame.